Full-Time Director of Student Success

Position Summary: The Director of Student Management serves as the primary advocate and point of contact for students recruited through Unitek Learning’s Cross-State Enrollment initiative. This role supports students throughout their academic lifecycle.

The Director works collaboratively with various departments to remove barriers, enhance student satisfaction, and promote successful outcomes. This position also supports the development of systems, policies, and partnerships that improve the cross-state student experience. Travel required monthly to campus locations in Utah, Idaho and Arizona.

Key Responsibilities:

• Student Lifecycle Management: Serve as the central liaison for all cross-state students, providing continuous support from enrollment through graduation.
• Coordinate with Financial Aid to ensure timely and compliant packaging.
• Assist students with re-location logistics, including housing, transportation, and community integration resources.
• Support students in developing professional and personal readiness skills.
• Partner with Career Services to help students secure employment.
• Operational Oversight & Coordination: Develop and maintain processes to track student progress.
• Identify, resolve, and escalate barriers to retention, collaborating with department & campus leaders.
• Ensure clear communication between campuses and the cross-state enrollment team.
• Support the development of resources and best practices to standardize student management across campuses.
• Establish and maintain partnerships with external vendors utilized in student transportation and housing.
• Student Advocacy: Act as an advocate for all cross-state students—listening, advising, and resolving concerns.
• Represent the voice of the student in decision-making processes.
• Foster a culture of belonging and support.

Qualifications:

• Bachelor’s degree required; Master’s degree preferred.
• Minimum of 7 years of experience in higher education with 4 years of student services, enrollment management, or related field.
• Demonstrated success in student advocacy, retention, or lifecycle management roles.
• Strong understanding of financial aid, housing, and academic operations.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work cross-functionally.
• Commitment to student success.

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