Full-Time Assistant Manager, Payroll Implementation

Overview We’re looking for a Assistant Manager/Manager, Payroll Implementation to lead client onboarding, ensuring smooth data migration, payroll parallels, and seamless handover to operations. You’ll coordinate multi-country implementations, track milestones in ClickUp, and deliver an excellent client experience. Ideal candidates have strong project management skills, and are based in the North America.

Roles & Responsibilities:

• Lead the client-facing onboarding process, ensuring excellent client experience and clear communication of project milestones.
• Oversee data migration and data synchronization to ensure a smooth and accurate setup for clients.
• Conduct system demos and onboarding sessions with clients.
• Collaborate with internal teams and outsourced partners to ensure smooth implementation across various countries.
• Support product onboarding for outsourced partners to ensure their readiness to process payroll in alignment with in-house payroll team standards and practices.
• Proactively manage and track the progress of implementation projects, ensuring timely delivery and overcoming potential challenges.
• Report project status in the project management tool (ClickUp).
• Provide post-implementation support and facilitate a seamless transition to the operations team, offering “hypercare” to both the client and internal teams during the initial phase.
• Gather client feedback and recommend improvements to the payroll onboarding process.
• Complete periodic or ad-hoc duties/reports as required by leadership.

Requirements

• 5+ years of experience in hands on payroll processing, with a focus on multi-country or regional implementations.
• 2+ years of experience in payroll implementation and project management.
• Experience with data migration and data synchronization.
• Degree in Accounting, Finance, Business Administration, or related field is a plus.
• Fluency in English, both written and verbal.
• Must be located in the North America.
• Excellent organizational and communication skills.
• Positive attitude, with a flexible and solution-oriented mindset.
• Strong attention to detail and ability to work independently under tight deadlines.
• Demonstrated ability to coordinate between diverse teams and stakeholders.
• Client-oriented mindset with a focus on delivering great client experiences.

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