Full-Time Associate Client Director, Industry Insights

Associate Client Director, Industry Insights

Lead a team of Client Managers, ACMs, and Analysts to support clients in analyzing data using NIQ tools and services.

Responsibilities:

1. Lead analytics team: Guide, coach, and develop team members, providing timely feedback and recognition.
2. Own CS Industry Insights mission: Deliver Thought Leadership and drive team KPIs.
3. Partner with Account Leads: Transform customer experience for clients.
4. Drive Service Model & JBP execution: Ensure team members complete the Academy successfully.
5. Utilize data for impactful presentations: Guide the team in using relevant data to create presentations with insights and recommendations.
6. Manage client expectations: Manage and guide team on project scoping, prioritization, and time management.
7. Develop strong probing skills: Identify the most important business questions for clients.
8. Lead generation: Identify opportunities for incremental sales through client relationships.
9. Prevent and remove roadblocks: Partner with stakeholders to prevent and resolve potential problems.
10. Drive customer satisfaction: Deliver best-in-class analyses and relevant insights.
11. Bi-lingual team leader (CPS+RMS): Demonstrate a consumer-driven marketing culture and probe clients for more business questions.
12. Generate CPS leads: (upsell contracts, ad-hoc, CAS).
13. Win-back clients: Persuade win-back clients on NIQ's superior CPS proposition.

Requirements:

• 5+ years of experience in CPG industry or related fields.
• Prior experience with NielsenIQ or similar solutions (POS/Panel data).
• Experience in leading or coaching teams.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Digital savvy.
• Fast learner.
• Deep industry knowledge and Thought Leadership.
• Proficiency in pulling, analyzing, and incorporating NIQ data sources (RMS, Homescan, Omni, Spectra).
• Proficiency in utilizing Discover to diminish client concerns.
• Ability to coach others in data analysis.

Compensation:

Market-competitive salary, $110,000 - $112,000 base compensation (negotiable based on experience).

Benefits:

• Comprehensive health insurance
• Flexible working environment
• 401(k) with company match
• Life and disability insurance
• Tuition reimbursement
• Paid time off & holidays

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