Full-Time Associate Director, Client & Delivery Excellence

• Providing coaching, input to personal and departmental goals and staff training.
• Cultivating solid client relationships and maintaining open communication.
• Developing full understanding of client’s objectives, contracted deliverables.
• Assessing operational aspects of programs.
• Setting clear direction, effective plans and measurable outcomes.
• Overseeing the development of and approving client billing prior to invoicing.
• Tracking, monitoring, and reporting upon overall program results in a timely manner.

• Responsible for and oversee their respective department.
• Interview, select and supervise the activities of the department staff.
• Determine job objectives, work methods and performance standards.

• Deep knowledge of patient access programs.
• Ability to interpret industry trends and competitive information.
• Adapt to a fast paced, dynamic environment.
• Respond promptly to customer needs.
• Assist in the development and implementation of enterprise growth.
• Ability to accommodate 10% - 25% travel.

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