Full-Time Associate Director, Provider Enablement

Our mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

What you'll do:

• Change Management & Enablement Strategy: Lead provider-facing change management efforts by developing and executing rollout plans for product, policy, and process updates. Minimize disruption and foster adoption.
• Drive provider engagement and readiness through rollout plans, proactive communication, and structured training programs.
• Translate complex information into clear, accessible enablement materials.
• Self-Service Ecosystem & Policy Management: Oversee the self-service content strategy. Manage Zendesk Guide and knowledge base tools.
• Empower providers through self-service content to reduce support ticket volume.
• Ensure provider documentation is up-to-date, user-friendly, and aligned with current product functionality and policies.
• Provider Performance Programs: Leverage data to identify trends, design solutions, and refine models for a better provider experience and operational quality (e.g., note completion, appointment adherence, rebooking rates).
• Continuously test and refine support models to improve provider experience, quality, and efficiency.
• Team Leadership: Lead and grow a team focused on excellence and provider-centered design. Foster a culture of operational excellence, data-driven decision making, and provider-centric thinking.
• Collaborate closely with cross-functional leaders to influence roadmap and prioritization decisions.

What success looks like:

• Strong provider satisfaction scores on training, communications, and support.
• Increased provider adoption of new tools, features, and processes.
• Sustained improvements in operational KPIs.
• Measurable increases in self-service usage and reductions in direct support volume.
• On-time and high-quality execution of provider rollout initiatives.

What you'll bring:

• 6+ years of experience in provider enablement, operations, clinical training, or healthcare support roles.
• Clinical experience with a background in high-growth tech, digital health, or mental health environments (preferred).
• Proven ability to manage complex, cross-functional programs.
• Excellent communication and content development skills, particularly for technical or policy-heavy topics.
• Experience with self-service platforms.
• Strong people leadership skills.
• Passion for supporting care providers.

What is the last date for applying to the job?

Which countries are accepted for this remote job?