Full-Time Associate Director, Virtual Health

The Associate Director of Virtual Health will play a key leadership role in the development, implementation, and oversight of virtual care services across the organization. This individual will be responsible for supporting operational excellence, driving clinical quality, enhancing patient and provider experience, and scaling innovative virtual care models. The ideal candidate brings a strong background in healthcare operations, project management, and digital healthcare delivery.

Primary Responsibilities:

• Strategic Planning and Business Development
  • Develop and execute strategic plans to drive virtual care adoption and growth
  • Support the development and management of department budgets and projections
  • Support the development of scalable virtual care models that align with organizational goals and patient needs
  • Serve as a thought leader and trusted advisor for clinical and operational teams to drive virtual care adoption
  • Stay up-to-date and keep the organization informed on federal and state regulations and policies that impact the delivery of virtual care services
• Operations and Project Management
  • Oversee the operations of virtual health programs, ensuring efficient workflows and high-quality care delivery.
  • Support scheduling, staffing, and provider engagement efforts to meet service demands.
  • Oversee the development and management of project plans, timelines, and communication strategies for new virtual health rollouts.
  • Help manage vendor relationships, technology platforms, and partnerships supporting virtual care.
  • Lead and support initiatives to expand access to care through innovative virtual programs
  • Collaborate with clinical leadership to improve virtual workflows, training, and best practices.
• Marketing and Reporting
  • Develop, monitor, and analyze performance metrics (e.g., access, utilization, patient satisfaction) and identify areas for improvement.
  • Develop strategies to enhance patient and provider engagement and adoption of virtual care services
  • Collaborate with cross-functional teams to promote virtual care services

Requirements:

• Bachelor’s degree in healthcare administration, public health, nursing, or related field required; Master’s degree strongly preferred.
• 5+ years of experience in healthcare operations or digital health, including 2+ years in a leadership or management role.
• Strong understanding of telehealth regulations, workflows, and technology platforms.
• Familiarity with virtual care reimbursement models and limitations
• Experience in process improvement, project management, and data-driven decision-making.
• Excellent written communication, presentation, relationship-building, and problem-solving skills.
• Proven ability to work collaboratively across clinical, technical, and operational teams.
• Experience with athenahealth EMR preferred

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