Full-Time Associate Director, Virtual Health

• Strategic Planning and Business Development Develop and execute strategic plans to drive virtual care adoption and growth. Support the development and management of department budgets and projections. Support the development of scalable virtual care models that align with organizational goals and patient needs. Serve as a thought leader and trusted advisor for clinical and operational teams to drive virtual care adoption. Stay up-to-date and keep the organization informed on federal and state regulations and policies that impact the delivery of virtual care services
• Operations and Project Management Oversee the operations of virtual health programs, ensuring efficient workflows and high-quality care delivery. Support scheduling, staffing, and provider engagement efforts to meet service demands. Oversee the development and management of project plans, timelines, and communication strategies for new virtual health rollouts. Help manage vendor relationships, technology platforms, and partnerships supporting virtual care. Lead and support initiatives to expand access to care through innovative virtual programs. Collaborate with clinical leadership to improve virtual workflows, training, and best practices.
• Marketing and Reporting Develop, monitor, and analyze performance metrics (e.g., access, utilization, patient satisfaction) and identify areas for improvement. Develop strategies to enhance patient and provider engagement and adoption of virtual care services Collaborate with cross-functional teams to promote virtual care services

• Bachelor’s degree in healthcare administration, public health, nursing, or related field preferred; Master’s degree and Clinical Experience strongly preferred.
• 5+ years of experience in healthcare operations or digital health, including 2+ years in a leadership or management role. Experience in establishing a telehealth service line is strongly preferred
• Strong understanding of telehealth regulations, workflows, and technology platforms.
• Familiarity with virtual care reimbursement models and limitations
• Experience in process improvement, project management, and data-driven decision-making.
• Excellent written communication, presentation, relationship-building, and problem-solving skills.
• Proven ability to work collaboratively across clinical, technical, and operational teams.
• Experience with athenahealth EMR preferred

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