Full-Time AVP, Technology Operations - Healthcare

The AVP, Technology Operations, will oversee all technology operations within our healthcare team. This role is responsible for ensuring the timely and effective delivery of technology services.

Primary Job Duties:

• Technology Operations Strategy & Management: Lead and manage all aspects of technology operations for care centers.
• Service Delivery Excellence: Ensure that technology services are delivered timely and consistently to care centers.
• Stakeholder Collaboration: Work closely with stakeholders to coordinate service delivery.
• On-site Service Delivery: Oversee the appropriate, timely, and efficient delivery of on-site technology services within the care centers.
• Incident Response and Resolution: Act as an escalation point for technology incidents and issues within the care centers.
• Metrics and Quality Management: Develop and implement key performance indicators (KPIs) to measure the effectiveness and quality of technology operations.
• Vendor Management: Collaborate with vendors as needed to ensure effective delivery of technology services.
• Budget and Procurement: Work with leadership to optimize annual spend and assist with financial responsibilities.
• Compliance and Security: Ensure that all technology operations within care centers comply with relevant cybersecurity policies and regulatory requirements.

Requirements:

• Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 10+ years of progressive leadership experience in technology operations.
• Experience managing technology in a multi-site or distributed environment, preferably within healthcare.

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