Contractor Benefits Analyst

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. The Impact of a Benefit Analyst at Coupa: As a Benefits Analyst at Coupa, you will play a vital role in supporting the delivery of high-quality, globally-aligned benefits programs that enhance the employee experience. You’ll be a key member of the Total Rewards Team, supporting benefits administration across EMEA, APAC and the Americas, managing the operations related to employee benefit programs. This role will have a direct impact on the day-to-day satisfaction of employees and the overall efficiency of our global benefits function.

What You'll Do:

• Support new hires and existing employees with benefits enrolment, including the annual benefits enrollment process in the US
• Act as a first point of contact for all tier 1 benefits-related queries through our HR/Benefits service desk system, across all global locations
• Create and enhance self-service content, empowering employees and managers with easy-to-understand, accessible information about benefits and leave programs
• Support the roll out of enhanced family leave programs (parental, maternity, paternity) across EMEA and APAC
• Partner with HR Ops to identify process gaps and create scalable solutions that support growth and maintain operational excellence
• Collaborate with Payroll to validate and reconcile benefits data, reducing errors in payroll processing
• Regularly audit programs to ensure compliance with global regulations and industry best practices
• Manage the administration of benefit invoice processing, and reconciliations to ensure financial accuracy and accountability
• Work closely with benefit brokers/vendors to ensure smooth benefits offboarding for departing employees, including communication of leaver data and support for post-employment benefits queries (e.g. pension transfers)

What You Will Bring to Coupa:

• Excellent written and verbal communications skills to collaborate and respond to a wide variety of stakeholders
• Highly organised with ability to prioritise tasks and responsibilities to meet business needs
• Team player, able to work in a complex environment with competing priorities
• Customer-focused and capable of clear, effective, and concise communication
• Proactive, methodical, and adaptable to working at pace while prioritising key deliverables
• Ability to work autonomously while seeking guidance when needed
• High levels of integrity, credibility, and professionalism
• Energetic: You’re driven by pushing forward, searching for better, and wanting more than the status quo

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