Contractor Benefits Program Manager Consultant

• Would you like to join our client, Intuit, which is a global technology platform that helps its customers and communities overcome their most important financial challenges?
• In this long-term contract role, we are seeking an individual that has a minimum of six (6) years of experience as a Benefits Program Manager with an emphasis on FSA and HSA Accounts.
• This role is vital in ensuring we provide a best-in-class benefits delivery experience to their employees.
• 100% remote opportunity, must be willing to work Pacific hours.
• This is a w2 6+month contract.

• Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery and operations meets employee needs.
• Function as the subject matter expert on benefit programs; resolve benefits issues, escalations and close them in a timely manner.
• Effectively manage multiple, complex projects and deadlines, with internal and external parties.
• Resolve complex issues including identifying the issues, performing a thorough investigation to identify root cause, conducting impact analysis, evaluating resolution options.
• Build effective vendor management activities including, set up ongoing vendor partner meetings on a consistent basis to review service improvement opportunities, member satisfaction results on customer service and website efficiencies.
• Actively participate in Annual Enrollment preparation and user acceptance testing to ensure a thorough review of the enrollment system and accurate setup of eligibility rules/requirements, employee contribution rates, imputed income rates, COBRA rates, ASO fees, and premiums.
• Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and documentation of new processes; set and track project success metrics and document lessons learned.
• Participate in and/or conduct benefit training for partner teams and external vendors.
• Execute audit schedule and type for each major vendor partner. Manage audit progress, review results, and set priorities on necessary changes or improvement plans.
• Partner with technical teams and payroll to ensure the accuracy of employee data and functionality of electronic data interfaces with partner vendors.
• Monitor and understand federal and state regulation changes that may impact the benefit administration process and/or program offerings.
• Prepare, monitor and/or manage all ERISA, CMS, ACA and/or state-related filings in a timely manner and assure Plan compliance.

• Bachelor’s degree in Human Resources or related field, or equivalent working experience
• Minimum 6 years’ benefits program management experience required.
• Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
• Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics.
• Ability to work with a high degree of autonomy through ambiguous circumstances.
• Strong business judgment and a practical, common-sense approach to getting things done.
• Successful record of building operational processes and procedures with a focus on continuously improving programs.
• Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
• Proficient in Excel
• Previous experience with HRIS/Payroll systems; Workday, ADP Payroll, and Alight experience preferred.
• Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, Worker’s Compensation, and other benefits-related legislation. Also, FSA and HSA accounts.
• Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and well-being benefits
• Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
• Must be able to work PST zone.

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