Full-Time Benefits Reporting Specialist

Purpose: The Benefits Reporting Specialist is responsible for providing support to the Funding, Trial Coordination and Client Navigator Teams and to customers working with Lingraphica. This role includes cross-team collaboration as well as interacting with Lingraphica customers, including but not limited to people with communication challenges, caregivers, and Speech-Language Pathologists (SLPs).

Essential Duties & Responsibilities:

• Report insurance benefits, trial requirements, and assist customers in overcoming financial obstacles
• Facilitate completion of Good Faith Financial Assessments
• Reviews completed Good Faith Financial Assessments and reports results internally and externally
• Follow up with customers to ensure good communication and accurate information
• Assist customers with questions about their benefits
• Maintain company standards for CRM procedures
• Assist other members of other teams as needed
• Collect and report on key metrics within the Funding Team
• Performs other duties and special projects as assigned

Skills, Competencies, and Experience:

• General knowledge of Medicare, Medicaid, and commercial insurance
• Ability to deliver a superior customer experience
• Strong phone skills
• Maintains a calm and professional demeanor when assisting customers
• Ability to identify and address the needs of customers; offer meaningful and timely information in response
• Proactively report trends and customer feedback, and recommend/implement creative solutions
• Strong communication skills with both external customers and internal departments
• Workload flexibility, open to change, and the ability to prioritize tasks
• Ability to adjust to the needs of people with disabilities

Education and Experience

• High School Diploma or GED required.
• Bilingual (English/Spanish), required
• Associates Degree or equivalent combination of education and experience, preferred
• Proficiency with HubSpot, Office 365, Zoom, preferred
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred

Travel Requirements:

Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings and conferences required 2-4 times per year.

Work Environment & Physical Demands:

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation.

Accommodations:

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

What is the last date for applying to the job?

Which countries are accepted for this remote job?