Full-Time Benefits Reporting Specialist

Purpose: The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification. This role involves extensive cross-team collaboration and direct interaction with Lingraphica’s customers, including those with communication challenges, carepartners, and SLPs.

Essential Duties & Responsibilities:

• Communicate insurance benefits for patients, ensuring accuracy and clarity in trial requirements and financial considerations.
• Assist patients and carepartners in understanding their insurance coverage, eligibility, and available financial options, guiding them through the process with expert-level knowledge.
• Facilitate and review Good Faith Financial Assessments, ensuring accurate documentation and effective communication of results to internal and external stakeholders.
• Ensure clear and proactive communication by following up with patients, caregivers, and SLPs to confirm understanding and address outstanding questions.
• Proactively identify and address customer needs by offering timely and meaningful solutions.
• Collaborate with cross-functional teams to improve processes, share insights, and enhance the overall customer experience.
• Collect, analyze, and report key metrics within the Funding Team to identify trends and improve operational efficiency.
• Maintain CRM accuracy and compliance, ensuring all patient interactions, benefits data, and required documentation meet company and HIPAA standards.
• Perform other duties and special projects as assigned.

Skills, Competencies, and Experience:

• General knowledge of Medicare, Medicaid, and commercial insurance.
• Ability to deliver a superior customer experience.
• Ability to communicate effectively via email, phone call, and text.
• Maintains a calm and professional demeanor when assisting customers.
• Ability to identify and address the needs of customers; offer meaningful and timely information in response.
• Proactively report trends and customer feedback, and recommend/implement creative solutions.
• Strong communication skills with both external customers and internal departments.
• Work load flexibility, open to change, and the ability to prioritize tasks.
• Ability to adjust to the needs of people with disabilities.
• Bilingual (English/Spanish)

Education and Experience:

• Bilingual (English/Spanish), required
• High School Diploma or GED, required
• Associates Degree or equivalent combination of education and experience, preferred
• Proficiency with HubSpot, Office 365, Zoom, preferred
• 1 year experience in healthcare related environment such as rehabilitation, insurance, or medical clinic, preferred

Work Environment & Physical Demands

• Employee works from home and is expected to maintain a safe, productive work environment with secure internet access.
• Must be able to operate a computer with or without reasonable accommodation.

Travel

• Travel is required to Princeton, NJ or another location within the US for meetings approximately 2-4x / year.

Accommodations

• To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

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