Full-Time Bilingual Enrollment Specialist

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Bilingual Enrollment Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia.

What's Rippl?

At Rippl, we're a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population.

We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers.

Our Mission

The Rippl Mission is to enable more good days for those living with dementia and their families.

The Role:

The Bilingual Enrollment Specialist serves as the first point of contact for our patients and caregivers throughout their robust onboarding experience with Rippl. As the first friendly voice of Rippl, the Bilingual Enrollment Specialist is accountable for patient engagement, outreach, and acceptance of care for patients and caregivers.

This is a great opportunity for someone who is excited about being part of the early stages of growing a business, and really cares about making a huge difference with the senior population.

Essential Functions:

• Providing patients and their caregivers with an engaging, white glove experience
• Effectively communicate Rippl's offerings to a senior population
• Engage with new patients with the goal of having them accept care with Rippl
• Set patients up for success by scheduling their first appointments with Rippl Care Team, providing a smooth and efficient onboarding experience
• Communicate and receive patient information by phone, email, e-referral and fax management
• Be a trusted and knowledgeable resource for patients on Rippl services
• Maintain accurate and up-to-date patient demographics in CRM/EHR
• Collaborate with Care Team to ensure a seamless transition of newly onboarded patients are assigned to the Care Pods
• Ensure required onboarding paperwork has been completed by the patient or Power of Attorney (POA) and obtain any necessary medical documents from healthcare providers, to ensure Rippl's Care Team has the most up-to-date and comprehensive patient record
• Meet quality, productivity, and acceptance rate performance metrics
• Perform other administrative duties as assigned

Qualifications:

• Passion for working with seniors, their families and caregivers
• 2+ years experience in a healthcare environment
• Experienced in patient outreach, engagement, intake, medical reception and/or customer service
• Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems
• Knowledge of medical and behavioral health terminology
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• Comfortable in a high speed, ever changing, start-up environment
• Strong verbal and written communication skills
• Excellent organizational and multitasking skills
• Ability to connect and build relationships with people from diverse backgrounds
• Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality

What's in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• Quarterly performance based incentives
• 401(k) plan with a company contribution
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $19-25 per hour depending on experience

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