Full-Time Business Solution Manager

• Client Solutions Requirements Management: Develop business requirements in the form of use cases that capture the client’s requirements.
• Operational Expertise: Use your operational experience and knowledge in provider network operations, provider data management, provider credentialing, and healthcare data to triage business requests and requirements.
• Requirements Validation: Perform a set of tests against the delivered solution and confirm all acceptance criteria are met before turning over the solution to the client.
• User Acceptance Testing: Laise with the client and partner with team members to coordinate and progress the client’s UAT.
• Customer Relationship Management: Partner with Account Management, Program Management, Sales, and Product Management to develop strong customer relationships, resulting in reference customers.
• Collaboration and Coordination: Work closely with cross-functional teams.
• Training and Support: Provide training to internal teams on business needs and use cases for seamless customer implementation.
• Cross-Functional Communication: Serve as a bridge between the client and Abacus technical teams, effectively communicating business requirements to team members.
• Awareness of Product Capabilities: Become educated and understand the strategy of new product launches, new features, and product upgrades, and how they support the client.
• Process Improvement: Conduct process analysis, process evaluation, and implement process improvements that lead to better solutions and client satisfaction.

• Bachelor’s degree in Health Care Administration, Computer Science, or other equivalent work experience or training
• Capacity to build and manage working relationships with internal and external team members
• Ability to multi-task and react positively to frequent changes in priorities
• Ability to communicate succinctly and clearly, both verbally and in writing, to technical and non-technical audiences
• Experience with requirements gathering and documentation
• Ability to positively impact process improvement and process management
• High level of project organization, attention to detail, and time management
• High level of motivation to solve existing problems while anticipating new issues
• 5+ years of experience working with Healthcare Administration software

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