Full-Time CAR-T Patient Support Navigator

• Inbound Call Handling: Targeted performance of 4 hours phone availability per shift.
• Data Intake: Enter patient related data by end of business shift for up to 25 patients updates.
• Processing: Process patient enrollments according to business rules of program, completion within 8 hours.
• Customer Experience Score: Meet and maintain a minimum call and case quality score of 90%.
• Assist patients/caregivers within the context of BMS CT360 as a patient advocate, educator, and single point of contact.
• Field incoming phone calls from patients, caregivers, certified centers, and providers; triage calls and route to the appropriate team.
• Provide scripted information on how patients can access reliable sources of information.
• Assess patient’s needs upon initial CT360 welcome call and through navigation, matching the patient’s needs with appropriate resources and support.
• Provide newly registered patients with a welcome call including patient support materials and resources.
• Adhere to all appropriate compliance standards outlined in business rules, policies, and SOPs.
• Assess patient barriers to CAR-T access such as finances, housing, and transportation; refer patients to aligned resources.
• Manage patient referral process from physician to certified treatment center.
• Identify patients closest authorized treatment center and assist in scheduling consultation.
• Conduct patient follow-up calls throughout their treatment journey and post CAR-T infusion.
• Receive incoming data related to patient support programs, save related documents, triage, and route data to the appropriate department.
• Conduct benefit investigation and prior authorization with payers.
• Provide updates and partner with all CT360 team members.
• Participate and support multiple ongoing department projects.
• Ensure patient centered excellence in supporting all stakeholders.
• Other tasks and projects as assigned.

What is the last date for applying to the job?

Which countries are accepted for this remote job?