Full-Time Care Advice Line Health Advisor

• Answering incoming calls promptly and according to SOP and training guidelines.
• Providing effective written and verbal communications to patients, caregivers, peers, and healthcare providers.
• Accurately identifying patients, caregivers, and their primary purpose and need for calling the CAL.
• Triaging and transferring calls and cases appropriately to RNs, providers, team members, and 911.
• Charting in the EMR and applicable applications accurately and efficiently according to national healthcare standards.
• Collaborating effectively with the integrated care team to support care coordination for patients.
• Answering and resolving business office inbound calls related to population health, care coordination, or other clinical activities.
• Motivating patients to be proactive about their health.
• Providing education and assistance with patient self-management goals.
• Making appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs.
• Assisting in scheduling PCP, Virtual Clinic, or specialist appointments as necessary.
• Assisting with appropriate and miscellaneous "other duties" and projects as assigned.

• Weekends, 9a-9pm, 2 weekends/ month minimum on average.
• Weeknights, 5pm-9pm, approximately 20 hours per week.
• Optional and flexible in 2, 4, 6 and 8-hour increments.
• Every 3rd Holiday 5pm -9pm at a minimum.

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