Full-Time Care Advice Line Health Advisor

• Support the Care Advice Line (CAL) call queue.
• Answer incoming calls promptly.
• Communicate effectively with patients, caregivers, peers and healthcare providers.
• Accurately identify patients, caregivers and their needs.
• Triage and transfer calls to RNs, providers, team members and 911.
• Chart in the EMR accurately.
• Collaborate with integrated care team.
• Answer business office inbound calls.
• Motivate patients to be proactive about their health.
• Provide education and assistance with patient self-management goals.
• Make referrals to internal care team, payer programs, community resources, home care, and disease management programs.
• Assist in scheduling appointments.
• Assist with other duties as assigned.

• Weekends: 9a-9pm, 2 weekends/month minimum.
• Weeknights: 5pm-9pm, approximately 20 hours per week.
• Holidays: Every 3rd Holiday 5pm-9pm (minimum).

What is the last date for applying to the job?

Which countries are accepted for this remote job?