Full-Time Care Concierge Coordinator- Remote

• Deliver compassionate, personalized service to support each member’s unique therapy journey.
• Help members understand their options, navigate barriers, and advocate for necessary care adjustments and services.

• Manage new and ongoing therapy cases, ensuring accurate documentation and coordination with providers, pharmacies, and internal teams.
• Monitor therapy progress and prioritize member needs while handling inbound/outbound communication and casework.

• Resolve inquiries quickly and accurately, using critical thinking to address complex issues.
• Anticipate challenges and adapt to changing member needs.

• Maintain clear, proactive communication with members, providers, and internal teams.
• Foster strong relationships and ensure satisfaction through professional, empathetic interactions.

• Have at least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles.
• Demonstrate 3 or more years of customer service experience, case management preferably in healthcare.
• Call center experience is a plus.
• Proven experience working in a high-volume, fast-paced, evolving team environment.
• Ability to problem-solve, positively adapt to changing working conditions and multi-task.
• Passionate about improving healthcare and helping people.
• Exceptional communicator who can quickly get up to speed with the VIVIO Health program and effectively articulate its benefits.
• Responsible and reliable and take ownership of your work while looking to improve your performance constantly.
• High attention to detail

• Experience with Amazon Connect is desirable
• High school diploma or GED.
• Available to work a full-time role between the hours of 9:00 AM – 5:30 PM ET, 9:30 AM – 6:00 PM ET, 10:00 AM- 6:30 PM ET and 11:00 AM - 7:30 PM ET.
• Able to consistently attend 3 weeks of Virtual Training starting on 8-18-2025
• Ability to travel onsite for training and collaboration as needed in Hayward, CA.
• Bilingual is a plus.

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