Full-Time Care Coordinator

Role Description Your north star: Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes.In this role, you will report into our Market Operations Lead and have the following responsibilities:

• Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.
• Monitor our member support phone line and answer any questions that patients call in with
• Complete eligibility checks for new and existing patients and own the patient offboarding process
• Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization
• Manage referrals to health plan's Case Management team
• Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency
• Other responsibilities as assigned

Who you are

• 4+ years healthcare administration experience, ideally having worked within virtual care
• Familiarity with SDOH platforms and referrals
• Results-oriented operator who moves fast
• Meticulous attention to detail
• Goes the extra mile for patients
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians
• Passionate about maternal and child health

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