Full-Time Care Operations Manager
Pair Team is hiring a remote Full-Time Care Operations Manager. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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About Pair Team
Pair Team is on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care. We care for high-need Medicaid recipients through a community-led model. We build local partnerships with shelters, food pantries, and other community-based organizations to turn them into a site of care.
We provide wraparound clinical services, upskill CBO staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination.
About the Opportunity
Pair Team is building a team of passionate individuals ready to change primary care operations. We're seeking a highly motivated full-time Care Operations Manager with experience managing teams, and willing to think creatively and empathically.
The Care Operations Manager will lead a team of referral coordinators and ops support associates, who support the daily scheduling coordination and backend support of our Care Team.
This role will guide the team to meet SLAs and key metrics, set clear objectives, monitor performance, and coach.
Key Responsibilities
- Build trust and relationships with assigned team members.
- Provide 1:1 management and coaching.
- Conduct bi-weekly quality assurance audits to ensure high-quality patient care.
- Ensure timely and clear documentation and accurate data entry.
- Monitor dashboards to ensure team meets SLAs and metrics trend correctly.
- Act as first point of contact for escalations and troubleshooting.
- Assist with development and implementation of new hire and ongoing trainings.
- Assist with the team interview process.
- Own the upkeep and auditing of assigned pods SOPs.
Must-Have Qualifications
- At least 2 years experience managing large individual contributor teams.
- 2+ years of experience with operations, community engagement, patient navigation or social work.
- Quiet and HIPAA-compliant at-home work environment with reliable internet and cell phone.
- Strong understanding of cultural fluency.
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
- Strong technical skills and comfort with technology innovation.
- Past experience with CRM databases, basic Excel, Word, email, and video conferencing.