Full-Time Client Education Specialist - Healthcare Revenue Cycle

• Reporting to the Senior Director of Training, the Client Education Specialist delivers high-quality training sessions on Experian Health products and services.
• You will collaborate with Implementation and Client Success teams to ensure structured, credible, and effective training for both new and existing clients.
• You will support end-users by enhancing product knowledge, recommending best practices, and promoting optimal usage to drive adoption and retention.
• Deliver engaging product training (in-person and virtual) for super users, end-users, and client leadership.
• Specialize in advanced training program facilitation.
• Utilize established Experian Health training tools and methodologies for optimal training delivery and results.
• Act as a liaison between Training and Contract Manager Optimization teams to identify workflow best practices and client challenges.
• Deliver coaching services and enhance training programs according to client requirements.
• Collaborate with our teams to align training with client goals, product updates, and competitive insights.
• Prepare training materials and delivery tools for each client.
• Document training outcomes and escalate client concerns.
• Apply tools to evaluate training effectiveness.
• Maintain up-to-date training materials and contribute to process improvements.
• Minimum of 4 years of experience in classroom and virtual training.
• Knowledge of the healthcare revenue cycle required
• Bachelor's degree
• Ability to train on complex topics and present to diverse audiences.
• Adaptability in both classroom and virtual training environments.
• Excellent presentation, documentation, and organizational abilities.
• Strong understanding and experience with Experian Health products and services, customer workflow processes and the healthcare revenue cycle industry.

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