Full-Time Client Services Manager

Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver exceptional service to clients.

Duties and Responsibilities:

• Lead a high-performing team to exceed client expectations.
• Set and assess team performance standards.
• Provide leadership, coaching, and in-the-moment feedback to direct reports.
• Conduct regular performance management.
• Build strong client relationships and understanding of client organizations.
• Partner with internal teams and client leaders for successful implementations.
• Develop and analyze recruiting metrics (time to fill, cost per hire, etc.).
• Foster relationships with recruiters and hiring leaders.
• Manage programs, events, and campaigns for candidate pipeline building.
• Develop strategic hiring strategies (passive candidate outreach, recruitment marketing).
• Participate in client meetings, sharing updates and addressing gaps.
• Support client recruitment process needs.
• Maximize utilization of Cielo resources.
• Responsible for Cielo-specific metric reports and P&L management.
• Drive standardization, continuous improvement, and consistency.
• Collaborate with the Cielo Client Services Management team.
• Other duties as assigned.

Supervisory Responsibilities:

• Lead a team of Recruiters.
• Provide guidance, conduct performance reviews, and support professional growth.

Position Requirements:

• Prior experience in a results-oriented talent acquisition role.
• Experience coaching peers or managing a team.
• Knowledge of recruitment technologies (ATS, social media).
• Strong proficiency in Microsoft Office Suite.
• Bachelor's degree in a relevant field (preferred).

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