Full-Time Client Services Manager

Client Services Manager (CSM)

Leads a team of recruiters to deliver exceptional client service, build trust, and achieve talent acquisition goals.

Location: Remote - Open to all applicants eligible to live and work within the United States of America

Work Setup: Remote - Occasional travel within US (circa 6 times per year)

Specific Requirements:

• Proven experience leading teams
• Strong coaching and influence skills
• Ability to navigate weekly reports and high-level monthly metrics
• Manufacturing sector knowledge (ideally within an RPO model)

Essential Duties & Responsibilities:

• Lead a high-performing team exceeding client expectations
• Set clear performance standards and goals, assess progress, address gaps proactively
• Provide leadership and coaching to direct reports
• Establish regular communications (1-on-1 meetings, team meetings, feedback)
• Complete performance management processes
• Build trust, motivate, and inspire team members to foster a positive environment
• Deep understanding of client organization and build strong relationships with stakeholders
• Partner with internal Cielo teams and client leaders
• Develop and implement recruiting metrics and analytics (time-to-fill, aging, cost per hire, satisfaction surveys, recruiter productivity, source of candidate)
• Foster relationships with recruiters and hiring leaders
• Manage programs/events/campaigns to build candidate pipelines and meet hiring goals
• Develop strategic hiring strategies (passive candidate outreach, recruitment marketing)
• Participate in client meetings, share updates and data, address service delivery gaps
• Support client recruitment needs
• Leverage shared resources effectively
• Maximize Cielo resources to meet goals
• Prepare Cielo-specific metric reports and manage P&L
• Drive standardization, continuous improvement, and process consistency
• Collaborate with the Cielo Client Services Management team
• Perform other duties as assigned

Supervisory Responsibilities:

• Lead a team of Recruiters
• Provide guidance
• Conduct performance reviews
• Support professional growth

Position Requirements:

• Prior experience in a results-oriented TA role in Talent Acquisition or Human Resources
• Team/peer coaching experience
• Knowledge of recruitment technologies (ATS, social media)
• Strong proficiency in Microsoft Office Suite
• Domo reporting experience

Education:

• Bachelor's degree in business, management, HR, or related field (preferred)

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