Full-Time Client Specialist - Remote

We are looking for outstanding people to help us realize our vision. As our Client Specialist, you will provide operational/active support for Account Executives and their clients, maintain and expand business relationships, create up-sell and cross-sell opportunities, and build revenue with an assigned named account(s).

Responsibilities:

• Provide operational/active support for Account Executives and their assigned clients
• Develop relationships with clients by understanding their needs, responding to concerns and problems, and acting as a liaison between the client and internal departments.
• Support the renewal of existing business.
• Identify and convert new logos within a defined region.
• Oversee implementation for Consumer Information Services (CIS) and Decision Analytics solutions; ensuring client satisfaction and return on investment.
• Gather data and insights regarding usage to demonstrate growth and value; ensuring usage at projected levels.
• Advise clients on data quality best practices and address gaps/opportunities.
• Create new business within existing relationships by up-selling and cross-selling other solution categories.
• Research client needs and determine how to bundle products to meet requirements.
• Inform and educate clients on projects, using product experts as a resource.
• Maintain contact with product and service users to enhance client relationships.
• Provide customer intelligence to sales and marketing functions.
• Committed to progressing development towards a promotion to an Account Executive position.
• CRM accountability, Forecast & GAP reporting.

Requirements:

• Bachelor's degree
• 2+ years of complex relationship management experience
• Sales drive and motivation
• Intellectual horsepower, political savvy, problem-solving, and analytical skills
• Knowledge of consumer credit reporting or willingness to learn
• Customer service and project management skills
• Experience presenting to teams
• PC skills
• Ability to travel

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