Full-Time Client Success Manager

The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force’s growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their unique goals while living our mission to extend Force’s reach and impact via hospitals and health system partnerships across the country. We are looking for an experienced Client Success Manager with a track record of managing complex clients within a high-growth organization.

As the Client Success Manager, you will have responsibility for managing the day-to-day relationship for an assigned set of clients. You will support a cross-functional group aligned to your clients including the Sr. Client Success Managers as well as the Clinical Operations Advisors with an overarching emphasis on retaining the partnership.

What you’ll do:

1. Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship.
2. Client Relationship: Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives. Create client relationships where they are champions of Force who provide references, case studies, and testimonials.
3. Strategic Client Growth: Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive to drive expansions forward.
4. Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.

What you bring:

• Experience in Digital Health Account Management: 2-4 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector.
• Exceptional Communication Skills: You’re a talented and clear communicator who has experience presenting to large groups and high level stakeholders. You’re also comfortable representing your client needs in internal forums.
• Customer-centric Approach: You have deep empathy for customer stakeholders and have a desire to understand their goals and concerns and actively work to provide a world-class experience.

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