Full-Time Client Success Manager - Experian Health

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. https://www.experian.com/healthcare/

You will report to the Client Organization, and partner with both our Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain, trusting relationships with our customers and partner with the Support and Optimization teams to ensure the best client experience.

You will deeply understand our Experian Health product capabilities and providing consultative guidance and support to clients throughout their life cycle.

Key Responsibilities:

• Quickly acclimate and understand the client's implementation to facilitate updates, additions, and fixes to client setup.
• Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay.
• Evaluate customer use of Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice products to recommend best practices configuration and solutions to improve the customer experience.
• Develop expertise in Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic Remittance Advice product suite.
• Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and ROI for Claimsource, Denial Manager, Enhanced Claim Status and (ERA) Electronic remittance advice.
• Responsible for extensive comprehension of the SOW (Statement of Work) to guide clients as they transition from Implementation into the Post-Go live world.

Qualifications:

• 5+ years' experience in healthcare IT industry and healthcare revenue cycle required
• 3+ years' Healthcare Revenue Cycle Account Management experience, claim systems and ERA (electronic remittance advice)
• 2+ years' experience with Claimsource, Denial Manager, Enhanced Claim Status and Electronic Remittance Advice
• 2+ years' Salesforce or similar CRM expertise
• Occasional travel (20%-25%) to client sites required
• Bachelor's degree

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