Full-Time Client Technical Analyst

Reporting to the Client Technical Manager, the Client Technical Analyst will manage complex issues escalated from internal teams related to the Patient Access Curator suite of products.

• Work with payers, trading partners, internal Experian Health technical teams, and our clients to resolve issues.
• Troubleshoot issues related to the Patient Access Curator platform.
• Troubleshoot complex payer issues.
• Small to medium size project management and oversight.
• Manage a large caseload of issues and questions escalated from Customer Support, and Relationship Management in Salesforce.
• Work with clients via support cases, email, and telephone and meet with them to resolve issues.
• Determine the severity and scope of issues, inquiries, and requests.
• Manage and troubleshoot client and user payer configurations.

Skills and Qualifications:

• A bachelor's degree in business, healthcare management, or a related field.
• 2+ years experience in the healthcare IT industry.
• Experience with healthcare-related standards and specifications; ANSI X1.
• Analytical with a keen eye for detail.
• Remain even-keeled with frustrated customers.
• Flexibility to manage unforeseen situations outside of the agent's control.
• Patience in handling repetitive customer support issues.
• Prioritize and differentiate important tasks from urgent ones.
• Build relationships: engage and establish trust/credibility with important partners across all levels of the customer organization.

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