Full-Time Clinical Documentation Specialist (Remote)

• Guides and trains Speech Language Pathologists (SLPs) in using Lingraphica’s Smart Paperwork Portal.
• Assists and guides SLPs during the paperwork process via email, phone, video conferencing, and other modalities.
• Guides Care Partners and trains them in using Lingraphica's Self Service User Portal.
• Drives movement within the post-trial pipeline, removing barriers and ensuring timely progression.
• Monitors pending paperwork to prevent sales delays, escalating when necessary.
• Obtains medical records and prescriptions from Prescribers.
• Audits completed documentation for thorough and accurate information in compliance with medical necessity guidelines.
• Maintains accuracy of client records within CRM (HubSpot).
• Develops and maintains relationships with SLPs and leverages relationship-building techniques with medical professionals/prescribers.
• Establishes rapport and trust with customers and care providers.
• Communicates benefits, eligibility, and coverage information clearly.
• Maintains diligent organization of documents using Adobe and internal software tools.
• Understands trial procedures and Lingraphica’s products to address questions.
• Documents activities and correspondence using company’s internal software tools.
• Collaborates with Sales & Operations teams.
• Contributes on special projects and other duties as assigned.
• Tracks performance metrics related to pipeline velocity, turnaround times, conversion rates, and sales goals.
• Demonstrates urgency and ownership in supporting the sales process.

• Proficient in English with strong written and verbal communication skills.
• Excellent customer service skills and professionalism.
• Organized, with the ability to interpret medical documentation.
• Strong critical thinking and problem-solving skills.
• Ability to handle multiple priorities.
• Proficiency in making and answering numerous phone calls.
• Ability to support cross-functional teams.
• A team player with overall company goals in mind.
• Ability to maintain proper telephone etiquette.
• Demonstrates urgency and willingness to complete tasks.
• Ability to interface with various users across the organization.

• High School Diploma, required. Associate’s or Bachelor’s Degree, preferred.
• 1-2 years’ experience in customer service or within the healthcare industry.
• Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (Zoom), & instant messaging systems (Slack), preferred.

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