Full-Time Clinical Growth Support Specialist

We are seeking a Clinical Growth Support Specialist to join our expanding team.

This role combines clinical expertise with technological know-how to support our clients throughout their journey—from initial engagement and implementation to ongoing growth and optimization.

Responsibilities:

• Serve as a clinical subject matter expert to establish credibility and build relationships with healthcare stakeholders
• Conduct organizational readiness assessments to evaluate client needs and preparedness
• Identify areas of opportunity and challenge for prospective and existing clients
• Develop and refine clinical workflows that align with client goals and optimize platform utilization
• Support ROI analyses incorporating relevant quality metrics and value-based care considerations
• Translate complex clinical concepts to diverse stakeholder audiences
• Guide clients through implementation process with a focus on clinical best practices
• Develop and lead clinical training sessions for staff and providers on platform functionality
• Provide ongoing consultation through office hours and check-ins throughout implementation
• Support goal setting and KPI development aligned with client objectives and measurable outcomes
• Attend client sites as needed to facilitate successful implementation and adoption
• Create resources and documentation to support effective utilization of the platform
• Analyze clinical data to provide meaningful insights that drive program improvement
• Collaborate with healthcare teams to develop and implement quality improvement initiatives
• Review performance metrics and caseload reports to ensure program efficacy and fidelity
• Consult on evidence-based practices and clinical guidelines relevant to client needs
• Identify opportunities for program expansion and enhancement based on outcomes data
• Support clients in measuring and demonstrating clinical impact and value

About You:

• Required: Master's degree in Social Work, Counseling, Psychology, or related behavioral health field
• Active clinical license (LCSW, LPC, LMFT, PhD, PsyD)
• Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings
• Knowledge of evidence-based practices for mental health and substance use disorders
• Understanding of healthcare quality metrics and value-based care models
• Excellent communication, presentation, and interpersonal skills
• Ability to translate complex clinical concepts to diverse audiences
• Proficiency with electronic health records and comfort with technology
• Willingness to travel up to 25% for client implementations and meetings

Preferred:

• Experience with Collaborative Care Model (CoCM) or other integrated behavioral health models
• Background in healthcare consulting, training, or implementation
• Knowledge of healthcare reimbursement models, including Medicare/Medicaid billing
• Experience with quality improvement methodologies
• Project management skills or certification
• Previous experience in a healthcare technology environment

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