Full-Time Clinical Provider Relationship Manager

We are recruiting a Clinical Provider Relationship Manager to lead relationship and engagement activities with specialist clinical providers of vocational rehabilitation pathways supporting L&G Group Protection and IPB.

Homebased role, with occasional travel.

Monday-Friday.

Base salary up to £55,000, dependent on experience.

Key Responsibilities:

• Manage clinical provider relationships operationally, building effective relationships pre and post engagement to maximize claim outcomes and promote understanding of claims and clinical philosophy.
• Drive awareness and understanding of clinical provider services within L&G and its protection customers.
• Assess and monitor provider performance against expectations.
• Collaborate with Distribution & Marketing to develop opportunities for corporate protection proposition delivery.
• Assist clinical team members to design the best care pathway for customers.
• Train, mentor, and develop colleagues and clinical providers.
• Produce management information to demonstrate quality customer outcomes and manage risks.

Key Requirements:

• Embody our behaviours: Challenge Positively, Commit Together, and Act Decisively.
• Excellent communication skills to build trust and understanding quickly.
• Analytical and curious with experience in regulatory frameworks and governance.
• Experience in all facets of B2B relationship management (onboarding, operational management, invoicing, complaints, reporting).
• Seek opportunities to improve our proposition.
• Demonstrate knowledge of protection products and the market.

Benefits:

• Performance-related bonus and share schemes.
• Generous pension contribution.
• Life assurance.
• Private medical insurance (permanent employees only).
• 27+ days holiday + public holidays.
• Holiday buy/sell options.
• Competitive family leave.
• Electric car scheme.
• Discounts on products and high-street stores.

What is the last date for applying to the job?

Which countries are accepted for this remote job?