Full-Time Collections/Cash Apps Specialist

Job DescriptionReporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.

1. Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms.
2. Develop and maintain customer relationships both internal and external, demonstrating awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
3. Query handling and investigation, liaising with other departments to ensure swift resolutions of queries and efficient OTC flow.
4. Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorized and resolved within month payment received.
5. Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non-payments, including up to account closure and service termination.
6. Ensure all document processes are followed and DOA's approvals adhered to at all times.
7. Enable the business to meet its cash collection targets and needs.

Qualifications

• 3+ years proven track record of successful cash collecting in a busy global AR team.
• Tenacious and professionally assertive.
• Advanced Excel skills and hands-on exposure to accounting systems (NetSuite preferred).
• Ability to communicate effectively with both technical and non-technical colleagues.
• Strong written and oral communication skills, along with strong interpersonal skills and relationship building.
• Strong organizational and planning skills with the ability to prioritize and manage workload involving multiple tasks, responsibilities, and deadlines with follow-through and minimal supervision.
• Self-starter and proactive thinker.

Desirable

• Credit Risk experience
• Experience working with a legal ledger

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