Full-Time Customer Support Specialist

Aircall is the world's leading integrated customer communications and intelligence platform for growing businesses.

About the role: As a Customer Support Specialist, you'll be an advocate for our customers and the heart of Aircall by efficiently identifying, promoting product education, recommending technical solutions, and guiding product users through features and functionalities. This way, you'll also help other businesses achieve their goal. In doing so, you're a key player in growing Aircall.

Key responsibilities:

• Impact: Work closely with clients to identify, solve, escalate, and advise on their questions and concerns. Customers are people, not accounts; your interactions directly impact their team efficiency.
• Teamwork: Aircall is a fast-growing, global team. Expect great support, transparency, and collaboration. Learn from industry experts.
• Growth Opportunity: Frontline Support provides a front-row seat to Aircall's operations, with opportunities to transition to Client Services, Engineering, Product, and more.
• Learning: Aircall encourages learning opportunities, supporting individual career development and client success.

Qualifications:

• 1+ year experience in SaaS B2B customer support or transferable experience/skills.
• Fluency in English, German, and French is mandatory; other European languages are a plus.
• Excellent written and verbal communication skills.
• Familiarity with ticketing tools and systems.
• Understanding of CRM systems.
• Strong understanding of basic computer skills.
• Technical aptitude (explain technical concepts).
• Curiosity to understand and troubleshoot complex inquiries.
• Strong time management and prioritization skills.
• Empathy.
• Multitasking across platforms and communication forms.
• Willingness to work with international and multilingual remote teams.

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