Full-Time Scale Customer Success Manager
COMPLY is hiring a remote Full-Time Scale Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Career Opportunity This position offers significant exposure to Product Management and Sales teams. Advancement and career development are possible within the organization.
Role Overview As a Scale Customer Success Manager, you'll build programs and content to support COMPLY customers. The goal is a best-in-class customer experience.
Responsibilities
- Define, develop, and deliver content to help customers adopt products/services.
- Test and iterate on content programs, tracking results.
- Identify customer challenges, suggesting solutions.
- Partner with other teams to improve customer retention and expansion.
- Identify and mitigate risks to customer retention.
- Utilize Totango to monitor customer data, inform success programs.
- Understand customer needs to improve digital engagement strategies.
- Find ways to implement scalable programs for customer value.
- Engage with customers at crucial points in the journey for adoption.
Preferred Qualifications and Skills
- 2+ years experience in a customer-facing role for a software company.
- Experience with CX or analytics platforms.
- Proficient with Slack, Microsoft Product Suite, and willingness to learn new software.
- Strong project management skills, attention to detail, analytical thinking.
- Excellent communication and presentation skills.
- Experience working with cross-functional teams.
- Understanding of financial services industry.
- Ability to grasp complex topics and communicate effectively.