Full-Time Implementation Manager

Implementation Manager - Emerging - Specialty Contractor

We're looking for a dynamic Implementation Manager to help with customer training and onboarding for SMB Customers. You will manage a portfolio of new and existing customers, guiding them through onboarding and implementation to go live on the Levelset platform. Your goal is to decrease time-to-value for our growing customer base and drive product adoption.

As the first point of contact after purchase, you'll deliver an exceptional initial experience, setting customers up for long-term success. This role reports into the Manager, Customer Success and is an opportunity for growth in Customer Success.

Responsibilities:

• Conduct customer training sessions (phone, screen-share, email, occasional in-person)
• Manage SMB customer onboarding (webinars, 1:1 meetings)
• Develop training content (guides, webinars, videos, knowledge base articles)
• Collaborate with Customer Success Managers for account support and expansion
• Assist customers with basic Levelset-other system integrations
• Understand customer data (jobs, contacts, financials) and its synchronization with Levelset offerings
• Work with the Education Experts team to innovate and scale existing processes

Qualifications:

• 1+ years experience in Customer Success or Onboarding
• Proven ability to guide customers through new processes
• Outstanding communication skills (phone, email, video)
• Strong active listening skills
• Ability to thrive in a fast-paced environment
• Self-motivated and resourceful
• Tech-savvy and quick learner

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