Part-Time Customer Service Representative

We are seeking a friendly and empathetic Customer Service Representative to join our team in California City, United States. You will be the face of our company, playing a crucial role in ensuring customer satisfaction.

Responsibilities Include:

• Responding to customer inquiries via phone, email, and chat promptly and professionally.
• Actively listening to customer concerns and providing solutions, escalating issues as needed.
• Processing orders, refunds, and exchanges accurately and efficiently.
• Staying informed about company products, services, and policies.
• Identifying customer needs and providing personalized assistance.
• Documenting all customer interactions and updating records in the CRM system.
• Collaborating with other departments to resolve complex issues.
• Participating in ongoing training for product knowledge and customer service skills.
• Meeting or exceeding performance metrics (customer satisfaction and response times).

Qualifications:

• Strong verbal and written communication skills.
• Excellent active listening and attention to detail.
• Proven problem-solving skills and empathy.
• Proficiency in basic computer applications and typing.
• Ability to multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent.
• Customer service experience preferred, but not required.
• Knowledge of CRM software is a plus.
• Bilingual (Spanish and English) is desirable.
• Flexibility to work various shifts, including weekends and holidays, is needed.

Compensation:

$40 per hour

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