Full-Time Customer Success Engineer

Want to revolutionize healthcare?
Health Gorilla is hiring a Client Success Engineer who will play a crucial role in delivering exceptional value to our customers throughout their entire journey, from pre-sales to implementation and ongoing support.
If you have a passion for healthcare technology, strong problem-solving skills, and experience with healthcare data exchange, we want to hear from you!

What you will do at Health Gorilla:

1. Customer Engagement: Partner with the sales team during the pre-sales phase to provide technical insights, demo solutions, and assess fit for the customer's needs.
2. Implementation: Drive the technical aspects of the onboarding and implementation process, ensuring successful deployment, configuration, and integration of solutions.
3. Technical Support: Provide expert troubleshooting and support for customers, helping resolve complex issues related to HL7 v2, FHIR (STU3 and R4), and other Healthcare-related data exchange protocols.
4. Customer Training: Conduct technical training sessions for customers, enabling them to effectively use our products and optimize their workflows.
5. Project Coordination: Collaborate closely with project managers, product teams, and other internal stakeholders to deliver a seamless customer experience.
6. Product Feedback: Gather and communicate customer feedback to the development teams to help shape future product enhancements.

What you bring to the role:

• 5+ years of experience working in healthcare IT, customer success, or a related role.
• Experience working with RESTful and/or SOAP APIs to integrate and automate workflows
• Knowledge of Internet Security protocols and implementations, including TLS, mutual TLS, OAuth, IPSEC, and SFTP
• Experience with Project Management
• Strong knowledge of healthcare data standards, including HL7 v2, FHIR, IHE, and CDA.
• Experience with Mirth (or other integration engines) is a plus.
• Proven ability to work with both technical and non-technical stakeholders.
• Excellent communication and interpersonal skills to build trust and rapport with customers.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Problem-solving mindset with a focus on delivering customer value.

What is the last date for applying to the job?

Which countries are accepted for this remote job?