Full-Time Customer Success Manager

Bluesight, Inc. is hiring a remote Full-Time Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

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Bluesight, Inc.

Job Title

Customer Success Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

USA

Job Details

At Bluesight, we aim to create solutions for health systems and pharmaceutical manufacturers.
We empower our customers to deliver the right medicine to the right patient at the right time.
We are looking for a Healthcare Customer Success Manager to grow relationships with our hospital customers.
Core Responsibilities:
  • Develop Healthcare Executive Relationships and present Executive Business Reviews (EBRs)
  • Build trusted relationships with healthcare executives
  • Conduct regular business reviews with healthcare executive-level stakeholders
  • Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value
  • Track and report on key metrics for customer
Customer Service Responsibilities:
  • Be knowledgeable in the product suite, function as the lead contact and advisor to customers.
  • Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores.
  • Vary service approach based on customer segmentation and delivery playbooks
  • Identify customer expectations and desired outcomes
  • Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues
  • Acquire and maintain customer references
  • Monitor and respond to NPS survey feedback and Customer Health scores
  • Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk
  • Achieve annual renewal and growth targets in partnership with Renewals Specialist
Requirements:
  • Bachelor’s degree or equivalent work experience
  • 3+ years of Customer Success, Account Management, or similar customer-facing role within a high-growth SaaS company
  • 3+ years of B2B Healthcare company experience in Account Management or Customer Success
The ideal candidate brings 3+ years of healthcare Customer Success experience and demonstrates a clear and energetic communication style. The candidate must be a self-starter and demonstrate a history of success.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Customer Success Manager at Bluesight, Inc. is 5th of August 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

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