Full-Time Customer Support Manager

Customer Support Manager (Night Shifts)

About Us: MCR is an international performance-driven company specializing in online IQ tests, brain training platforms, and detailed result reporting. Serving customers in North America, Asia, and Japan. Operating globally with a focus on innovation and continuous growth.

Your Responsibilities:

• Provide top-tier customer support via email and chat channels, ensuring prompt, helpful, and professional responses.
• Handle escalations and complex cases while maintaining high customer satisfaction.
• Collaborate with cross-functional teams (product, marketing, and tech) to resolve issues and improve customer experience.
• Track and analyze customer feedback to identify trends and propose actionable improvements.
• Assist with developing and improving support processes and policies.
• Support onboarding and training of new team members.
• Prepare regular reports on support performance and customer satisfaction.

What We're Looking For:

• Experienced candidates only: Minimum 2 years experience in a customer support role.
• Strong written communication skills in English (B2 level or higher).
• Ability to handle multiple tasks simultaneously and work effectively in a remote environment.
• Experience using customer support tools (e.g., Zendesk, Freshdesk, or similar).
• Proactive, problem-solving mindset with a focus on delivering excellent customer experience.

Leadership Potential: Clear path to Customer Support Team Manager as MCR scales.

Why Join Us?

• Career development opportunities.
• Global impact: contribute to improving user experience.
• Flexibility: Fully remote, full-time role with flexible working hours.
• Collaborative environment: work with dynamic, innovative team across multiple departments.

What is the last date for applying to the job?

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