Full-Time Customer Support Specialist Uplisting
Airdna is hiring a remote Full-Time Customer Support Specialist Uplisting. The career level for this job opening is Experienced and is accepting Fully Remote based applicants remotely. Read complete job description before applying.
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About AirDNA and Uplisting
AirDNA is a leading data insights and analytics company in the short-term rental industry. We provide actionable data and market intelligence that enable property managers, investors, and hospitality professionals to make smarter decisions. Our innovative platform transforms raw data into valuable insights that drive success in the dynamic vacation rental marketplace.
We empower property managers and owners with advanced tools that streamline operations, drive direct bookings, and enhance overall performance.
The Role
We are looking for a self-motivated and passionate Customer Support Specialist for the Uplisting team. You will be helping to manage our customers, keeping them happy and empowering them to succeed. Follow customer lifecycle processes and policies to support customer success and business growth throughout the customer journey (pre and post initial sale).
Requirements
- Fluent English - strong communication skills, both written and spoken.
- Tech-savvy and analytical - able to interpret data, troubleshoot issues, and use various tools effectively.
- Customer-focused mindset - striving to provide the best experience for customers.
- Strong multitasking skills - managing live chats, emails, and calls efficiently.
- Experience - at least a couple of years in a customer support or related role.
- Flexibility - able to adapt to different shifts as needed.
Shift Details
Uplisting support operates 24/5/365. Weekday shifts are 06:00-14:00, 12:00-20:00, 15:00-23:00, and 23:00-07:00 (GMT), with weekend shifts from 06:00-14:00. The main shift for this position is 12:00-20:00 (GMT).
Responsibilities
- Support users with confidence - guide customers through Uplisting by becoming an expert on our product, features, and integrations.
- Provide top-notch assistance - handle live chats, emails, and support calls with professionalism and care.
- Troubleshoot and problem-solve - identify and resolve customer issues efficiently.
- Collaborate across teams - work closely with other departments to improve processes, enhance the customer experience, and reinforce our customer-centric approach.
- Live our core values - embody being Happy, Hungry, and Honest in everything you do.
Compensation and Benefits
- Base Salary £23,000
- 36 holidays per year
- Continuing education stipend
- Individual growth plan
- Language lessons (French-German-Italian-Spanish)
- Talented international team and a vibrant work environment
- Bottom-up management