Full-Time Director, Customer Engagement Strategy and Operations
ServiceNow is hiring a remote Full-Time Director, Customer Engagement Strategy and Operations. The career level for this job opening is Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Director, Customer Engagement Strategy and Operations
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Santa Clara, CALIFORNIA
Salary
YEAR $189100 - $331000
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Job Details
The Customer Engagement team partners with executives on our 360-degree approach to customer, partner, and internal employee engagements. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives.
This position is within the Strategic Customer Engagement team and works closely with field sales, marketing, and product teams. The goal is to expand the Chief Transformation Officer’s influence by developing and implementing strategies for customer engagement and increasing NNACV.
What you get to do in this role:
- Own the Customer Engagement strategy: Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with.
- Optimize the process for the Practitioner with customers end-to-end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
- Attend customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
- Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns etc.
- Help define how slides and visuals will enhance a narrative or customer story
- Develop key metrics and capture and review data to continuously improve impact of Practitioner customer engagement
- Parachute into complex customer situations as the liaison for our CxOs when high visibility opportunities are at risk
- Elevating CxO engagement Guide, organize, and manage executive-level special projects to explore and implement changes in customer engagement
- Contribute to codification and sharing of best practices
- Build a foundation to scale events and speaking opportunities
- Become an indispensable thought-partner for Practitioners
- Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement
- Global travel for key events
- Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, thought content, internal enablement, media etc.) and securing customer-led speaking engagements which highlights ServiceNow.
To be successful in this role, we need someone who has:
- 10-12+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
- Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
- Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
- Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity
- Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
- Executive presence, excellent verbal and written communication
- High energy, strong work ethic, disciplined execution skills
- Proficient with PowerPoint, Excel, PowerBI, and Dynamics, and familiarity with several prominent productivity tools
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Director, Customer Engagement Strategy and Operations at ServiceNow is
2nd of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CALIFORNIA
] applicants. .
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