Full-Time Director, Customer Outcomes Go To Market

ServiceNow is hiring a remote Full-Time Director, Customer Outcomes Go To Market. The career level for this job opening is Manager and is accepting New York, New York based applicants remotely. Read complete job description before applying.

ServiceNow

Job Title

Director, Customer Outcomes Go To Market

Posted

Career Level

Full-Time

Career Level

Manager

Locations Accepted

New York, New York

Salary

YEAR $170340 - $281100

Job Details

We’re looking for a seasoned, strategic Services Sales Leader to drive our Professional and Strategic Services business. This role comes with a clear booking and revenue target and will be a key force behind expanding ServiceNow’s footprint. You will lead a high-performing team and serve as a strategic pillar of our Customer Excellence Group (CEG). This role is central to our mission: to make ServiceNow the best buying decision our customers have ever made. This role isn’t just about growth—it's about AI and Business transformation.
  • Own the sales strategy for Services, aligning with all Field Sales, Partners, and Marketing.
  • Develop and close business and technology lead transformational, end to end services deals.
  • Coach and mentor your team to identify, shape, scoping and close complex service engagements.
  • Own and deliver against a defined Services booking and revenue target.
  • Drive consistent forecasting, pipeline growth, and operational discipline.
  • Recruit, develop, and lead a high-performing GTM team.
  • Partner with field teams on opportunity qualification, pipeline health, territory planning, and account strategies.
  • Build deep, trusted relationships with customer C‑suite and internal stakeholders across functions.
  • Collaborate closely with Services Sales Pre-Sales, Services Delivery, Product Management, Customer Success, and Field Sales
What Success Looks Like:
  • Exceeded Services-led bookings and revenue across.
  • Closed high-value transformational deals that materially impact customer strategy and platform adoption.
  • Develop a high-performing Services Sales team with repeatable plays for value-based selling.
  • Aligned regional efforts to CEG’s broader KPIs.
  • Strengthened cross-functional relationships across Field, Services Delivery, and Customer Success
15 years of services selling experience in a quota carrying role or equivalent, 5 years minimum in a leadership role in services sales or equivalent

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Director, Customer Outcomes Go To Market at ServiceNow is 19th of December 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ New York, New York ] applicants. .

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