Full-Time Director Customer Success

About the Role

• Responsible for leading and selling PQS engagement projects and quality-based performance programs with payer clients in the managed care sector.
• Maintaining positive relationships with key accounts to ensure that customer needs are being met.
• Trusted advisor to payer clients who plan and deliver work according to deadlines and within budget.
• Drives new solutions to best serve the clients.
• Work as part of a creative team of product, data, and integration engineers and designers to deploy our platform and solutions.

A Day in the Life

• Understand payer customer needs and be a client-counselor.
• Build a payer client relationship and acts as a trusted advisor to the client.
• Expand existing relationship support through growth in sponsored quality improvement programs.
• Manage the overall delivery of the contract, implementation and continuous maintenance.
• Manage the overall budget and adherence to schedule.
• Identify relevant datasets through deep engagement with customer problems and workflows.
• Present the results of our work and proposals for future work to audiences across all layers of our customers organization.

What You Need

• 5+ years of experience in payer/pbm account management, customer success, or client services/management consulting in the technology and healthcare sector.
• Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects
• Computer Science or Engineering background.
• Experience in either Value-Based Care, Pharmacy Operations and Clinical Programs, Population Health, Health System Operations.
• Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills
• Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction.
• Experience in interacting with delivery/engineering teams in a technology company is a strong plus

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