Full-Time Director, Customer Success

Who we are...Pearl Health is powering the future of healthcare. We help primary care providers deliver quality healthcare.

We are seeking a stellar, West Coast-based Customer Success Director experienced in engaging with physician practices and eager to help our current customer base succeed in the ACO REACH model, MSSP, and beyond.

Who you are...

• Act as people manager for small-to-midsize provider relationship managers
• Propel 1:1 and team-wide enablement, coaching, and critical feedback
• Up-level Pearl’s approach to enabling small-to-midsize providers at scale
• Act as escalation point to resolve challenges
• Directly manage Enterprise customers
• Work with Customer Practice Transformation team to optimize provider performance
• Develop strategic narratives with the Customer Marketing team
• Partner with CS Operations and Growth teams
• Demonstrate aptitude for relationship building, proactive issue resolution
• Oversee education and deployment of technology tools
• Use data to identify cost drivers
• Execute flawlessly on bespoke onboarding and performance management strategy

Experience

• 5-7 years of experience in Customer Success
• Experience at an ACO, or tech enablement company is a plus
• Experience in interpreting and utilizing CRM analytics, outcomes measurements
• Demonstrated experience achieving re-sell and up-sell requirements
• Experience preparing and presenting information
• Willingness to travel for face-to-face meetings
• Experience working with providers
• Track record scaling a team
• Passion for improving and optimizing relationships

Education

• Bachelor’s degree or equivalent work experience

Our Values

We are an Equal Opportunity Employer, committed to a fair hiring process. Remote WorkWe are a remote-first company.

Compensation

Salary range: $140,000-$175,000 per year.

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