Full-Time Director, CX Strategy

What Does the Director, CX Strategy Do?Our CX Strategy team develops personalized, cross-channel solutions with the individual in mind. Based on client business objectives, we meet patient and physician needs by delivering timely, relevant experiences—with the goal of building enduring customer relationships. The experiences we create are data-driven, so we are looking for innovative thinkers who are passionate about data—all kinds of data, including demographic, research, behavioral and self-professed—and crazy about digital.

Customer Experience Strategy Directors are experts in web and email but love to be challenged and embrace integrating new channels and driving innovation. Our solutions are grounded in technology, so an affinity for tech is a must.

This person will act as the strategic lead on their brands and present and collaborate with cross-agency partners and clients. Lead the development of large, personalized, cross-channel experiences. Develop thoughtful, innovative solutions founded in research and data. Identify opportunities to personalize experiences and connect the channels. Collaborate with our other crazy smart subject matter experts to develop solutions that inspire brand tactics. Establish and grow vital internal and client relationships. Leverage analytics to drive customer experience optimization. Work closely with planning, creative and analytics to develop truly evocative and impactful experiences. Contribute to the new business work to help showcase our CX strategy capabilities.

What Are We Looking For?

• Bachelor’s degree (or equivalent education plus professional experience) required
• 10+ years of digital/multichannel CX strategy experience
• Pharmaceutical or healthcare marketing is highly desirable
• Strong communication, presentation and interpersonal skills
• Proven leadership skills (both team building and the ability to lead cross-functional teams)
• Must have the ability to craft powerful PowerPoint presentations that are visually pleasing and tell a cohesive story based on strategy, insights and data
• Basic understanding of marketing cloud platforms is essential

What is the last date for applying to the job?

Which countries are accepted for this remote job?