Full-Time Director, Government Affairs & Public Policy Lead, Canada

• Lead ServiceNow’s government affairs and public policy engagement and strategy across federal, provincial, and municipal governments.
• Build and maintain strong relationships with Members of Parliament and Provincial Parliaments, ministers, senior government officials, regulators, and political advisors.
• Serve as a senior advisor to ServiceNow executives and country teams.
• Engage proactively in local and regional policymaking processes and represent ServiceNow in industry associations and public forums.
• Actively support internal sales teams.
• Help manage ServiceNow's brand, policy, political, business, and regulatory positioning.
• Shape the public policy environment in alignment with ServiceNow's vertical GTM strategy.
• Provide timely, strategic policy advice on issues including AI, cloud computing, cybersecurity, data privacy, and digital government.
• Act as a visible thought leader across Canada, representing ServiceNow in high-level policy discussions.
• Lead and support strategic policy campaigns, thought leadership, white papers, and executive briefings.
• Provide strategic advice and policy analysis to senior executives and internal teams.
• Support internal business and sales teams by providing insights on government priorities, policy direction, and procurement trends.
• Coordinate with global government affairs colleagues to ensure consistency in policy messaging.

• Minimum 10-15 years of senior-level experience in government affairs, public policy, or regulatory roles.
• Bilingualism (English and French) is required.
• Proven experience working in or with the federal government.
• Strong understanding of Canada’s policy-making process.
• Track record of engaging with C-suite executives and cabinet-level officials.
• Expertise in technology policy.
• Established network and credibility with federal and provincial policymakers, regulators, and industry stakeholders.
• Proven ability to develop and execute government relations strategies.
• Exceptional communication, negotiation, and relationship management skills.
• Strong analytical and writing abilities.
• Advanced degree in law, political science, or a related field preferred.

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