Full-Time Director, Meeting Services

Director, Meeting Services is responsible for team management under the supervision of the VP, Meeting Services.

Responsibilities include:

• Achieving financial objectives by forecasting hours for self and team, and managing pass-through costs.
• Leading a high volume of meetings and managing client logistics projects.
• Contributing and supervising strategically and tactically on assigned accounts.
• Managing all program logistics (venue, contracts, travel, food, AV, etc.).
• Planning, organizing, and executing live and virtual events with multimedia components.
• Managing attendee communication and guidance.
• Building and customizing registration websites.
• Ensuring quality control of client materials and developing best practices.
• Overseeing program recruitment and attendee management.
• Reviewing meeting specifications and offering cost reduction recommendations.
• Pulling reports (Job usage, finance, or Cvent) for team members.
• Attending and participating in new project briefings and meetings.
• Working on-site at large meetings, coordinating with client services, venue, and vendors.
• Reviewing and reconciling invoices and pass-through costs.
• Tracking attendee spend reports.
• Negotiating vendor rates and contracts.
• Owning the meeting budget.
• Discussing challenges and recommending corrections to clients.
• Identifying operational improvements to increase efficiency and decrease costs.
• Building budgets based on parameters.
• Participating in new business pitches.
• Assessing vendors for efficiencies.
• Managing career development, training, and mentoring of direct reports.
• Forecasting team hours and reporting risks.
• Reviewing department policies and procedures.
• Supporting bi-weekly team meetings.
• Maintaining billable utilization.
• Demonstrating commitment to diversity, equity, and inclusion.
• Performing all other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree or 12 years in a pharmaceutical hospitality role.
• Experience in planning live, virtual, or hybrid meetings.
• Knowledge of hotel bookings and air travel.
• CMP (Certified Meeting Professional) preferred but not required.

Preferred Qualifications:

• Bachelor's Degree with 8 years in a pharmaceutical meeting planning role.
• Experience with pharmaceutical industry and agency experience.
• Knowledge of hotel bookings and air travel.
• CMP (Certified Meeting Professional).

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