Full-Time Director of Care Concierge

Allara Health is hiring a remote Full-Time Director of Care Concierge. The career level for this job opening is Senior Manager and is accepting New York or Remote based applicants remotely. Read complete job description before applying.

Allara Health

Job Title

Director of Care Concierge

Posted

Career Level

Full-Time

Career Level

Senior Manager

Locations Accepted

New York or Remote

Job Details

About AllaraYour health is not one thing; it's everything, and when it comes to hormonal health no two people are exactly the same. We built Allara to provide effective solutions and consistent 1:1 medical support for the countless women who felt unheard, rushed, or overlooked in traditional care models. Allara is not just one appointment—it's a long-term plan with real access, attention, and understanding, where our care teams can drive solutions and manage your needs over time. We're listening to you, and your body, so you can live your healthiest, fullest life.

About the roleWe’re looking for a dynamic and compassionate individual to lead and scale our Care Concierge team, which owns patient care coordination and provider support across Allara’s platform. This role will be the senior leader responsible for delivering exceptional customer and provider experience at Allara and designing our model to scale across significant growth. Your primary focus will be on providing leadership and direction for our Concierge Team and centering an excellent experience and high quality performance at the center of the team’s daily operations.

Key Responsibilities

  • Provide leadership on the direction and growth of the entire Concierge Team
  • Directly supervise the Manager, Concierge who supports a team of ~15 indirect reports and growing
  • Represent Concierge needs on organizational leadership meetings and planning initiatives
  • Overall responsibility for setting and achieving Concierge goals and outcomes
  • Strategic growth planning, modeling and forecasting
  • Align Concierge resourcing needs with overall Allara growth models
  • Continuously innovate ways to gain efficiencies by streamlining or automating processes and reducing task generation at the root cause
  • Partner with Clinical and operations leadership to ensure Concierge team is meeting the support needs of our growing provider network
  • Design and continually monitor metrics and goals for the Concierge team in critical areas
  • Provide strategic vision on external partnership development to benefit care coordination needs at Allara
  • Partner with our product and engineering teams to define system requirements
  • Keep the patient experience at the heart of what we do and advocate for any patterns amongst patient needs
  • Proactively identify ways to improve the patient clinical experience
  • Track patient messaging patterns and suggest solutions

Experience & Skills

  • 5+ years of experience leading customer support/practice management functions within a healthcare setting
  • Proven track record in a leadership role within a customer-facing environment
  • Strong understanding of telemedicine practices and the healthcare landscape
  • Excellent interpersonal and communication skills
  • Exceptional problem-solving abilities
  • Demonstrated ability to motivate and develop team members
  • High level of detail orientation and proficient in analytic thinking
  • Ability to manage multiple priorities and work independently in a fast-paced environment

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Director of Care Concierge at Allara Health is 9th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ New York or Remote ] applicants. .

Related Jobs You May Like

Client Success Manager

Worldwide
1 day ago
Client Success Management
Contract Management
Healthcare IT
Experian
Full-Time
Experienced

Client Relationship Manager

MA and surrounding states
1 day ago
Client Relationship Management
CRM
Healthcare Revenue Cycle
Experian
Full-Time
Experienced

Regional Manager - Spec ER & Urgent Care

North Carolina, South Carolina, Georgia
2 days ago
Budgeting
Communication
Financial Analysis
Alliance Animal Health
Full-Time
Manager

Rehabilitation Consultant (Occupational Therapist)

Gosford, Australia
2 days ago
Aged Care
Assessment
Client Support
MedHealth
Full-Time
Experienced

Occupational Therapist

Dubbo, Australia
3 days ago
Assessment
Client Management
Intervention
MedHealth
Full-Time
Experienced

Director, Global Regulatory Consulting

Kansas City, MO
3 days ago
Client Relationship Management
Communication
Project Management
EVERSANA
Full-Time
Experienced
YEAR $168000 - $235000

Manager, Program Management

Chesterfield, MO
3 days ago
Customer Service
Healthcare Experience
Program Management
EVERSANA
Full-Time
Manager
YEAR $55500 - $74500

Radiation Therapist

Las Cruces, NM
4 days ago
Communication
Equipment Operation
Patient Care
CCG Business Solutions, LLC
Full-Time
Experienced
YEAR $70000 - $93000

Imaging Supervisor

Middlebury, VT
4 days ago
CT Scan
Mammography
PACS
CCG Business Solutions, LLC
Full-Time
Manager
YEAR $78700 - $118100

Senior Meeting Planner (Pharma)

Chicago, IL
4 days ago
Communication
Event Planning
Meeting Planning
EVERSANA
Full-Time
Experienced
YEAR $56000 - $83000

Director, SEC Reporting & Technical Accounting

USA
4 days ago
Financial Reporting
GAAP
SEC Filings
Heartflowinc
Full-Time
Manager
YEAR $170000 - $230000

Full-Time Mental Health Provider

USA
4 days ago
CBT
Clinical Risk Assessments
Dbt
Springhealth
Full-Time
Experienced
YEAR $70000 - $75000

Looking for a specific job?