Full-Time Director of Customer Success

PaceMate™ Director of Customer Success (full-time, remote)

Primary Location: All U.S. Locations (remote)

Why work at PaceMate?

Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring.

Essential Functions & Responsibilities:

• Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationships
• Collaborate with sales, marketing, product development and service teams to ensure the client is served appropriately
• Gain a deep understanding of the clients’ workflow, needs and what they expect from PaceMate
• Develop tactics that will deliver the most appropriate products or services
• Use of communication skills to present to and influence key stakeholders in customer base
• Develop your team of Account Managers and oversee key accounts
• Provide clients with product information, demonstrations, analytics, etc.
• Create key opinion leaders/reference sites within each customer & region
• Responsible for both maintaining and growing business in contracted groups
• Manage expenses within budget
• Re-sign current customers on longer term agreements and contract renewals
• Active involvement in weekly and quarterly sales planning process

Qualifications:

• BA/BS or Equivalent 4-year Technical Degree
• 2-4 years of experience in complex healthcare account management
• 2-4 years of team management in healthcare
• Excellent communication and interpersonal skills
• Computer literate with Excel, Word, Adobe, and PowerPoint
• Sales Management experience
• CRM/Cardiology Account Management Experience Required

Required Equipment:

• Must have access to stable, reliable internet access.

Physical Requirements: While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.

What is the last date for applying to the job?

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