Full-Time Director of Digital Transformation

WNS Global Services is hiring a remote Full-Time Director of Digital Transformation. The career level for this job opening is Experienced and is accepting Gurgaon, India based applicants remotely. Read complete job description before applying.

WNS Global Services

Job Title

Director of Digital Transformation

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Gurgaon, India

Job Details

Position Overview: We are seeking a dynamic and strategic Director of Digital Transformation to lead integration of advanced digital solutions (Contact center solutions, AIML, GenrativeAI, Hyperautomation, RPA, etc.) across our operations.

This role is pivotal in driving the digital strategy, ensuring alignment with business goals, and fostering a culture of innovation.

Key Responsibilities:

  • Contact Center: Evaluate current pain points, call drivers, and suggest latest tools/technology to enhance customer experience and drive NPS and CSAT.
  • Technology Integration: Oversee assessment, selection, and implementation of cutting-edge technologies (AI/GenAI, Hyperautomation, RPA, etc.) to improve operational efficiency and client satisfaction.
  • Stakeholder Engagement: Collaborate with senior leadership, clients, and cross-functional teams to identify opportunities for digital innovation.
  • Change Management: Lead change management efforts for successful adoption of digital tools.
  • Performance Metrics: Establish KPIs to measure digital initiatives and adjust strategies.
  • Regulatory Compliance: Ensure compliance with healthcare regulations, focusing on patient data security and privacy.
  • Market Research: Stay abreast of industry trends.

Qualifications:

  • Bachelor's/Master's degree in related fields (Engineering, Business, Healthcare, IT)
  • 16+ years experience in digital transformation, project management, healthcare, or BPO
  • Proven track record of leading successful digital initiatives and managing cross-functional teams
  • Strong understanding of healthcare regulations (HIPAA, HITECH)
  • Excellent communication, presentation, and interpersonal skills
  • Strategic thinker with hands-on approach

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Director of Digital Transformation at WNS Global Services is 17th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Gurgaon, India ] applicants. .

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