Full-Time Director of Health Systems Implementation

Over 30 million patients annually receive care using paper and fax in the U.S., leading to a lengthy, complicated process with an 83% error rate.

Parachute Health offers a 10x faster digital ordering platform, connecting hospitals, payors, and life-saving product suppliers.

Key Responsibilities:

• Coordinate partner launches post-sale with Customer Success.
• Onboard health systems, payors, and post-acute referrals to the Parachute Platform with project management principles.
• Partner with leaders to drive Digital Ordering growth.
• Streamline client operations & improve user experience.
• Retain clients by using data to proactively engage.
• Lead demos and training for partners, providing user support.
• Become proficient in Parachute Platform interoperability and EHR integrations.
• Develop and share insights with partners.
• Collaborate on opportunities/challenges cross-functionally.
• Identify and implement process improvements.
• Show partners new product experiences and communicate feedback to Product teams.

Requirements:

• Process-oriented; develop roadmaps for operationalizing account strategy.
• Problem-solver with adaptability and a solutions-mindset.
• Demonstrated leadership and self-starting ability within cross-functional teams.
• Strong communication skills to synthesize information.
• Customer-centric with account/client management expertise.
• Fast-learner with the ability to grasp detailed topics quickly.

Qualifications:

• Minimum 5 years of consulting or project-based work in healthcare.
• Customer-facing experience in healthcare with institutional players.
• Software or SaaS experience preferred.
• Willingness to travel once per quarter.

Benefits:

• Medical, Dental, Vision
• 401(k)
• Remote-first company with Chicago & NYC offices
• Equity Incentive Plan
• Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-working Space Reimbursement
• Annual Education Stipend

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